I’ll start with the good things…
The outside of the hotel looks great. There is a gift shop that has some really nice items that are actually affordable. The buffet is fantastic! They have American style food, Italian, Chinese, Mexican and some others. Great desserts. The buffet staff is super friendly. There is also a gym, movie theatre, bowling alley, pool and some other great amenities that gives this place a lot of potential. There is also a massive parking garage so you never have to search for a place to park! Now for the not so good stuff…
This was my first time going to Vegas. Originally my cousin and I had reservations for Thursday, Friday, and Saturday nights. Due to a storm in our area we weren’t able to leave until Friday. My cousin called Priceline (who we booked the reservation through) and had them change the reservation to Friday, Saturday and Sunday. We arrived around 2 AM and found out Texas Station had canceled our reservation because we were “No-Shows” on Thursday… They claimed Priceline never changed the reservation even though Priceline and my cousin both had confirmations that the reservation had been changed. They didn’t want to give us a room and claimed that they were all booked. My cousin told the staff worker that she wanted to speak to the manager and at first the girl refused. Finally the girl called the manager and my cousin spoke with her. Then they wanted to charge us a different price than Priceline. The manager finally agreed to the Priceline price that we had reserved and somehow they magically found an available room. You know, one of the rooms that were all booked just minutes before!
I got to the room and the shower was dirty. After giving it a quick cleaning I attempted to take a shower. The water pressure is horrible. Rain gets my hair wet faster than their shower! The water did warm up immediately, so that was a plus. The tub is an oval shape, but too narrow and when I tried to take a bath my shoulders were pushed forward so far it probably looked like I was trying to push my breasts together! Most of the water drained out from the “overflow drain” within a minute, leaving me taking a bath in a few inches of water.
The faux crown molding in the room was actually nice, except for the section where they didn’t even bother to line up or match the ends to make them meet. They just overlapped it. The beds were so horribly old that they sounded like they would break just from sitting on them. The mattresses were also horribly old. When I laid down on the bed I could feel that the side of the mattress closest to the nightstand was actually slanted from the amount of people who had slept in that spot in the past. Each bed had two pillows and one log pillow. The log pillows had massive tears on each end that clearly needed to be repaired. The ends/posts of the headboard also looked dirty, as if someone had spilled soda or something on them and it ran down the end/posts.
There is no soundproofing whatsoever in the rooms and I could hear people further down the hallway talking and yelling as if they were in my room. And this was even at 3 AM. I get that it’s Vegas and people are there to party and do whatever, but I would think that they would at least give the rooms some soundproofing for those who are there on business or there with children and aren’t partying at 3 AM.
Oh, and the T.V. didn’t work. I checked the remote, but that was working. Pushed the power button on the T.V. itself and nothing happened. I checked the power strip the T.V. was plugged into and got that to work, the lamp that was plugged into that started working. The T.V. still would not work. I plugged the T.V. into the wall outlet instead of the power strip and it still would not work! Pretty sure the T.V. either died or a previous roomer stripped the T.V. of components that it requires to work.
It’s as if this place takes no pride in their rooms looking and being decent.
Then when I came back from lunch at the buffet my key cards wouldn’t work. Turns out housekeeping locked me out even though my stuff was still in the room. I went to the front desk to have them reactivate my key cards and the girl told me they couldn’t do that. When I told her my stuff was still in the room she looked in the system and didn’t understand what was going on from our check in. I explained the situation to her and she called the manager who made her give me new key cards. It also sounded like she was arguing with the manager over the phone. I heard her say something like, “I’m not supposed to be dealing with this!”
You and me both, honey!
The last bizarre thing about this place is that the floors do not coincide with the elevator. In a normal building when you enter you are on the ground floor and to get to floors 1, 2, 3, etc. you go into the elevator and press the button coinciding with your floor. In this place the ground floor is actually the first floor. My room was 102 and to get to it I had to press G (ground floor button) and go down instead of pressing 1 and go up. Very strange.
Like I said, this place has a lot of potential with its amenities but either housekeeping or the management don’t care about the rooms being decent or the hotel owners are hindering the management from being able to make sure the rooms are updated and decent. Either way, something is not right here and I wouldn’t stay here again unless things are changed.